Why the library services need to adopt the concept of service science? ULAB Library presents a webinar!

2020 December

December 4, 2020

Kamal Hossain, Deputy Librarian
University of Liberal Arts Bangladesh (ULAB)
University of Liberal Arts Bangladesh (ULAB) library hosted a webinar titled Shaping Library Services in the Post-pandemic era: service science context on 1 December 2020.
Dr Md. Mukhlesur Rahman, Researcher at Japan Advanced Institute of Science and Technology (JAIST), Japan conducted the session.
The presenter focused on service science from a social engineering point of view. The session was successful in describing different issues to handle complex systems as well as directs how service systems interact and evolve to improve the circumstance compared to other systems with a specific focus on organizational restructuring, changing service management approach, integrating technologies in the service process and innovation, etc.

The presenter explained how the library plays a vital role in supporting the educational goal of the parent organization. Considering the present situation, the speaker talked about how the library and information services are forced to change the nature of services as well as its management strategy. He emphasised why the library services need to adopt the concept of service science i.e. value co-creation, service ecosystem, and actors’ involvement, resource integration, etc. in their day to day practice.

Professor Dr Sumon Rahman, Department of Media Studies and Journalism (MSJ), & Advisor, Library Affairs, ULAB delivered the welcome address. K.M. Hasan Emam, Joint Librarian, ULAB moderated the session.

A total of 28 participants from home and abroad (3 countries -Bangladesh, India, and Japan) of different private and public universities, libraries and research organizations (15 Institutions) attended the webinar.

Participating University Library & Institution:

1) ULAB Library

2) IUB Library

3) BRACU Library

4) Daffodil Library

5) Uttarakhand Library

6) Researcher, JAIST

7) ICDDR, B Library

8) AUB Library

9) Library, International Islamic University Chittagong

10) Library, Army Medical College Chattogram

11) SEU Library

12) Library, Cumilla Cadet College

13) Library, Bangladesh University

14) Library, EXIM Bank Agricultural University

15) Library, World University of Bangladesh

Among others, M. Hossam Haider Chowdhury, Librarian of Independent University Bangladesh (IUB), Md. Abdul Matin, Head, Department of Information Science and Library Management, Asian University of Bangladesh, Md. Milan Khan, University Librarian, Daffodil International University, M. Al Mamun, Manager, ICDDR, B Library, Kamal Hossain, Deputy Librarian at University of Liberal Arts Bangladesh (ULAB) and ULAB Library Officials attended the webinar. The webinar was ended with the vote of thanks.